Terms & Conditions
Welcome to Carbonera Fine Jewellery
Welcome to www.carboneradiamonds.com ("Carbonera Fine Jewellery," "CFJ"). If there is anything we can do to improve your experience, please do not hesitate to contact us at hello@carboneradiamonds.com or +91-7022462139.
Carbonera Fine Jewellery (“CFJ,” “we,” “us,” “our,” “www.carboneradiamonds.com”) provides services and products subject to the terms and conditions that govern your use of www.carboneradiamonds.com or any related CFJ sites.
Terms & Conditions
- We reserve the right, at our sole discretion, to modify, change, add, or delete any portion of these Terms & Conditions without prior notification. It is your responsibility to periodically review the Terms & Conditions. By visiting or using CFJ or purchasing CFJ products, you acknowledge that you have read, understood, and agreed to all of the Terms & Conditions outlined on www.carboneradiamonds.com. You also agree to comply with all applicable laws and regulations, including Indian Copyright and Trademark laws.
- These Terms & Conditions are an agreement between you and CFJ and govern your use of the website. CFJ’s failure to enforce any of the Terms & Conditions shall not constitute a waiver of such rights or provisions.
- You agree that any claim or cause of action arising out of or related to the use of the Site or the Terms of Use must be filed within one (1) year after such a claim or cause of action arose or be forever barred.
- Notices to you may be made via email or postal mail. Visitors who choose to access any CFJ website from other locations do so on their own initiative and are responsible for compliance with applicable local law.
Product Pricing and Availability
- Product data and pricing information are updated regularly to reflect the most current and accurate information available to us. Occasionally, product and pricing information may be inaccurately displayed on our site or by our representatives due to typographical, system, or other errors.
- We reserve the right to correct any pricing and product information errors. In the event of such an error, CFJ does not honor erroneous pricing or product information.
- If an error is discovered prior to shipment of a product sold on CFJ, we will notify you, cancel the order, and provide accurate product and pricing information.
- CFJ reserves the right to cancel an order for any reason, such as pricing errors or failure to receive timely payments.
- Our product prices and availability are subject to change without notice. If a product is no longer available because it was sold, inaccurately represented, or not updated at the time of your order, we will notify you accordingly and offer a similar product.
Orders & Payment
- Orders created with bank wire transfer are confirmed only once payment is made and received by CFJ. Diamonds are placed on hold for no more than 24 hours after the bank wire order is created. Diamonds are then made available to other customers.
Product Returns
- Customers must express the return request in writing or via email to hello@carboneradiamonds.com. Returns must occur within 30 calendar days of receipt of products.
- Orders are considered final sale after 30 days from receiving the order, as verified by the official delivery tracking information.
- Returns must be made in the original condition in which the item was received. All returns are subject to inspection of returned items, held solely at the discretion of CFJ.
- Diamonds above 1.99 carats are subject to certification verification, which can take up to two weeks. Customers are limited to one product return within a six-month period.
Product Descriptions & Crafting
- At CFJ, we make every effort to display our products as accurately as possible. However, colors and details may vary depending on your device's display settings. CFJ cannot guarantee that your monitor’s display of any product color, texture, or detail will be accurate.
- Product images are intended to represent our items and may contain variations from the actual products.
- CFJ does not warrant that product descriptions or other content are entirely error-free, complete, or current. If a product is priced incorrectly, CFJ reserves the right to refuse or cancel the sale of that item.
- For engagement rings:
- Engagement rings with a lab-grown diamond center will have all lab-grown accent diamonds.
- Engagement rings with a natural diamond center will feature natural accent diamonds.
Use of Website
You agree to use Carbonera’s website only for lawful purposes and in accordance with these Terms and Conditions. You are prohibited from using our site for any unlawful or harmful purposes, including but not limited to:
- Engaging in any fraudulent activities.
- Distributing harmful software such as viruses, trojans, or malware.
- Violating the intellectual property rights of Carbonera Fine Jewellery or others.
- Attempting to access restricted areas of the website without authorization.
- Misusing the website to send unsolicited commercial messages (spam) or performing data scraping or data mining activities.
Modification of Website
Carbonera Fine Jewellery reserves the right to modify, update, or discontinue any part of our website, including these Terms and Conditions, at any time and without notice.
Your Account
- If you create an account with CFJ, it is your responsibility to ensure the confidentiality of your account information and to restrict access to any devices used to access the Carbonera platform.
- Users under 18 must be accompanied by a parent or guardian. CFJ reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders.
Privacy
Refer to our Privacy Policy for details on how we collect, use, and protect personal information from our visitors and customers.
Mobile Terms of Service
- By using the Carbonera Fine Jewellery mobile message service ("Service"), you agree to the Mobile Terms.
- Consent to receive SMS/text messaging services is not required for making purchases. Message and data rates may apply.
- You may opt out of the Service at any time by texting "STOP." For assistance, text "HELP."
Ownership & Copyright
- All content on the CFJ website, including text, graphics, logos, images, videos, and software, is the exclusive property of CFJ unless otherwise noted and is protected by copyright laws.
Infringer Policy
- CFJ may terminate or limit access to users who infringe upon the intellectual property rights of others.
Comments & Suggestions
- Carbonera welcomes feedback but reserves the right to use any feedback for any purpose, including commercial purposes.
Links to Other Sites
- Our website may contain links to third-party websites. CFJ is not responsible for the content or accuracy of external sites.