Privacy Policy

 

Thank you for visiting Carbonera Fine Jewellery (CFJ). We respect your privacy and are committed to safeguarding your personal information. Please review our privacy policy carefully. By visiting and using www.carboneradiamonds.com, you agree to the policies outlined below. By agreeing, you provide CFJ consent to collect, use, store, and disclose your information in accordance with this policy. For any queries, please reach out to us at help@carboneradiamonds.com or call +91-7022462139.

Information Collection and Use

We collect and securely store any information you submit on our website, or provide to us via email, telephone, postal mail, social media platforms, or other communication channels. This information is used for purposes such as verification, order fulfillment, providing product updates, and improving your customer experience.

The information we may collect includes, but is not limited to:

• Name, billing address, shipping address, telephone number, email address
• Date of birth, gender, occupation, interests, and other contact details
• Payment information, including credit/debit card details, and account usernames
• Details of interactions with us, including product purchases, inquiries, and feedback

We may also collect non-personally identifiable information when you visit our website. This may include browsing history, device information, and IP addresses, collected by third-party providers to help us understand site usage and enhance user experience.

Cookies

Our website uses "cookies" to collect non-identifiable information, enhancing your user experience by remembering your preferences and site interactions. Cookies help us improve the website’s functionality, and the information collected is not used to personally identify you. You may choose to disable cookies in your browser settings, but this may impact your experience on our site.

Use of Personal Information

Your personal information is used to:

• Facilitate purchases, services, and order tracking
• Respond to inquiries and provide customer support
• Verify information to ensure accuracy and prevent fraud
• Improve website functionality and personalize product offerings
• Analyze customer preferences, interests, and behaviors for marketing and promotional efforts
• Contact you regarding promotions, product updates, or new offerings (where legally permitted)
• Send appointment reminders or provide information on any requested services

We may also use aggregated, non-identifiable information for research purposes, to improve our products and services, and for market analysis.

Disclosure of Personal Information

Carbonera Fine Jewellery works with trusted third-party service providers. In some cases, it may be necessary to share personal information with these third parties to perform specific functions, including:

• Payment processing
• Order shipping and fulfillment
• Data storage and management
• Marketing and promotional efforts

These third parties are only authorized to use your personal information for the services they provide to us, and not for any other purpose.

Additionally, CFJ may share information if required by law, in response to legal proceedings, or to protect our rights, privacy, safety, or property. We may also share information to prevent fraud or other illegal activities.

Opt-Out Choices

We respect your privacy and provide you with the option to opt out of receiving promotional communications. You can unsubscribe from our email marketing at any time by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly at support@carboneradiamonds.com.

For SMS communications, you can opt-out by replying “STOP” to any SMS you receive from us. After opting out, you will no longer receive messages, unless you sign up again in the future.

Security

CFJ takes appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse. We employ industry-standard security practices to safeguard your data, both online and offline. However, no system can guarantee absolute security, and we encourage you to take precautions in safeguarding your own personal information.

Children's Privacy

CFJ does not knowingly collect personal information from individuals under the age of 16. If you believe that a minor has provided personal information to us without parental consent, please contact us immediately at support@carboneradiamonds.com, and we will take steps to delete such information.

Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. CFJ is not responsible for the content or privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

Updating Your Information

If you need to update or change any of the personal information you have provided, you can do so by accessing your account on our website or contacting us at support@carboneradiamonds.com.

Changes to This Privacy Policy

Carbonera Fine Jewellery reserves the right to update this Privacy Policy at any time. Changes will be posted on our website and will take effect immediately. Please review this policy regularly for any updates. By continuing to use our website, you agree to the terms of the updated policy.