All our jewelry is crafted to order, ensuring each piece meets the highest standards of quality. Typically, it takes 10-15 business days to craft your jewelry once your order is processed. After that, your order will be shipped via domestic courier or international shipping, depending on your location.

Ready-to-Ship items are pre-made and will ship the same business day with free 2-day domestic shipping if ordered before 11:00 AM IST, Monday through Friday. Resized rings may require an additional 2 business days for processing. If you need next-day shipping, we can accommodate this for an additional charge.

Loose Stones are shipped within approximately 5 business days.

We ship across India and internationally to over 30 countries, including the USA, UK, Canada, Australia, UAE, Singapore, Germany, France, and more.

We offer free shipping within India on all orders, with signature-required delivery via our trusted courier partners.

For international orders, we ship via secure and insured services, such as DHL and FedEx, and signature confirmation is required on delivery. Customers outside India are responsible for any customs duties or taxes that may apply.

Shipping Rates:

• India: Free
• International Shipping: Free
• Overnight Shipping (India): Free
• Saturday Delivery (India): Free
  (*Free shipping applies to all domestic orders unless otherwise noted.)

Note: For priority or overnight shipping, orders must be placed by 11:00 AM IST on business days (Monday to Friday). Saturday delivery is available for an additional fee when shipping on Friday.

Each Carbonera order is packaged with care, and includes the following:

• An elegant gift paper bag
• A premium, eco-friendly jewelry box
• Non-toxic jewelry polishing cloth
• Thank you note and a jewellery care card
• Certified IGI grading certificate for Solitaire (if applicable)
• Certified IGI/SGL Jewellery certificate (if applicable)
• A copy of your order receipt and product details

We strive to make your purchase a memorable experience from start to finish.

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, RuPay
• UPI: Google Pay, PhonePe, Paytm, and other UPI apps
• Net Banking: All major banks
• Wallets: PayPal, Amazon Pay, Apple Pay, Google Pay

EMI Options: Available with all major banks (HDFC, ICICI, SBI, etc.)

Yes, your privacy and security are important to us. All online payments are securely processed using SSL encryption technology, ensuring your personal and financial information is protected. We do not store your credit card details.

If you prefer, you can also place an order by calling us directly at +91- 70224 62139 during business hours.

If you need to change or modify your order, please reach out to us as soon as possible at +91- 70224 62139 or email us at Hello@carboneradiamonds.com Be sure to have your order number handy to assist us in processing your request quickly.

Yes, we offer flexible financing options through our trusted partners:

1. ZestMoney: Pay for your purchase in easy EMIs with flexible tenure options.
2. Bajaj Finserv EMI Network: Avail 0% interest EMIs on your jewelry purchase.
3. Simpl: Split your payment into smaller, manageable installments for eligible purchases.

You can select your preferred financing option during checkout.

Yes! We have a boutique office located in Jaipur, Rajasthan, where you can explore our full range of jewelry, enjoy a personalized shopping experience, and discuss your jewelry needs with our experts. Click here to book an appointment, although walk-ins are always welcome.

Customer satisfaction is our priority. We offer a 30-day return or exchange policy for unworn jewelry in its original condition. However, the following items are non-returnable:

• Custom-made jewelry
• Sale items
• Jewelry with personal engravings

To return or exchange, you must:

1. Request return authorization within 30 days of delivery.
2. Return the item in a new, unworn condition, with all original packaging and documentation.

Please note:

• We do not refund shipping costs.
• Return shipping costs are the responsibility of the customer.
• Only one return or exchange per customer is allowed.

View full return policy

Lab-grown diamonds are created in high-tech labs using advanced technology that mimics the natural diamond formation process. They are chemically, physically, and optically identical to mined diamonds but are an eco-friendly and conflict-free choice with a lower environmental impact

Yes, all Carbonera diamonds are certified by reputable grading labs like IGI (International Gemological Institute) or SGL. Certification ensures that your diamond meets the highest quality standards for cut, color, clarity, and carat weight.

Absolutely! At Carbonera, we specialize in bespoke designs. Work with our expert designers to create a one-of-a-kind piece tailored to your vision. Contact us to start your custom design journey.

We offer a variety of shapes including round, princess, emerald, pear, oval, and more, in sizes ranging from 0.10 carats to over 5 carats. Our team is happy to guide you in choosing the perfect diamond for your needs.

Carbonera is committed to sustainability. Our lab-grown diamonds are created without mining, significantly reducing environmental degradation. Additionally, our jewelry is crafted from recycled gold, and we strive to minimize waste throughout our manufacturing process.

Clean your jewelry regularly with a soft cloth or a non-toxic cleaning solution. Avoid exposing it to harsh chemicals and store it in a fabric-lined box to prevent scratches. We provide a polishing cloth with every order for easy upkeep

Yes, we offer cleaning, resizing, and repair services. You can bring your jewelry to our Jaipur boutique or contact us to arrange shipping for maintenance services.

Yes! We offer elegant packaging with the option to include a personalized gift message at checkout. Every order is packaged in an eco-friendly, premium jewelry box, perfect for gifting

Yes, Carbonera gift cards are available in various denominations, making them a perfect gift for any occasion.

Every diamond comes with a certificate that grades its cut, clarity, color, and carat weight. We also provide guidance on understanding diamond grades so you can make an informed choice.

While lab-grown diamonds are more affordable than mined diamonds, they have a resale value that aligns with their initial cost. However, they are primarily chosen for their beauty, sustainability, and ethical appeal.

If your jewelry is damaged upon delivery, please contact us within 24 hours of receipt with photos of the damage. We’ll assist you with a return, replacement, or repair.

Yes, we offer a diamond upgrade program where you can exchange your Carbonera diamond for a larger or higher-quality stone. Contact us for details.

Our warranty covers manufacturing defects for one year from the date of purchase. It does not cover wear and tear, accidental damage, or loss.

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